Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


We have ceased all repacking services. We highly do NOT recommend repacking as it increases the chances of contamination. There are strong resistance against repacking by all brands. The BEST way to store the kibbles is to keep it in its original packaging, by just rolling down the packaging and clipping it. When the packaging is rolled down, air won't be able to enter. This method is safer than repacking.

You can pay by Visa/Master/Amex/PayNOW/Grab Pay.

No, we do not have a physical shop. However, we are also on Shopee and Lazada . Feel free to check out our great reviews there. 

You may whatsapp us at 84302623 or email

Do ensure that no bundles or other promotional items are in your cart. Promotions and bundles cannot be stacked together with promo/discount codes.

Shipping and Returns

You'll need to spend $30 in order to be entitled for the free delivery.

On average, it takes 1-2 working days to receive your order. 

Immediately contact us through Whatsapp (84302623) with the order ID and picture(s) of the damaged product(s)

If order has not been processed, we are still able to make changes to the delivery address. Please do drop us a Whatsapp (84302623) and we'll attend to you promptly.

However, if your order has been processed, we are unable to make any changes to the delivery address.