Shipping Policy

This Shipping Policy applies to orders placed through Super Paws for delivery within Singapore.

Standard Delivery

Our Standard Delivery rates are:

• Orders below $50: $4 delivery fee
• Orders of $50 and above: FREE delivery

Orders placed before 2:00 PM will generally be delivered on the next working day.

Orders placed after 2:00 PM will generally be delivered within the following 2 working days.

There are no deliveries on Sundays and Public Holidays.

Examples:

An order placed on Monday at 1:00 PM will generally be delivered on Tuesday.

An order placed on Monday at 3:00 PM will generally be delivered on Wednesday.

Express Delivery

Express Delivery is available at the following rates:

• Orders below $120: $16.90
• Orders from $120 to $499.99: $10
• Orders of $500 and above: FREE

Orders placed before 11:00 AM will generally be delivered on the same day.

Orders placed after 11:00 AM will generally be delivered on the next working day.

There are no Express Deliveries on Sundays and Public Holidays.

Examples:

An order placed on Monday at 10:00 AM will generally be delivered on Monday.

An order placed on Monday at 2:00 PM will generally be delivered on Tuesday.

Sundays & Public Holidays

We do not deliver on Sundays or Singapore Public Holidays.

Orders that would otherwise fall on a Sunday or Public Holiday will be delivered on the next available working day.

For the purpose of this policy, our delivery working days are Monday to Saturday, excluding Public Holidays.

Order Cut-Off Times

Our cut-off times are based on Singapore Time (SGT):

Standard Delivery: 2:00 PM
Express Delivery: 11:00 AM

Orders placed after the relevant cut-off time will be treated as having been placed on the next working day for delivery scheduling purposes.

Incorrect or Incomplete Delivery Details

Customers are responsible for ensuring that all delivery information provided during checkout is complete and accurate, including the recipient's name, contact number, postal code, unit number and delivery address.

If you realise that you have provided incorrect delivery details, please WhatsApp our Customer Service team at 8430 2623 immediately.

We will do our best to update the delivery details if the order has not yet been processed or dispatched. However, we cannot guarantee that changes can be made once an order has been submitted.

If an order cannot be successfully delivered due to incorrect or incomplete information provided by the customer, additional delivery charges may apply for a subsequent delivery attempt.

Failed Deliveries

Please ensure that someone is available to receive the order where necessary and that our delivery personnel are able to access the delivery location.

If delivery cannot be completed due to circumstances including incorrect delivery information, restricted access, inability to contact the recipient, or other circumstances outside our reasonable control, a redelivery fee may apply.

Our Customer Service team will advise you on the available options where applicable.

Delivery Delays

While we aim to fulfil orders according to the delivery timelines stated above, delivery timings are estimates and are not guaranteed.

Occasionally, deliveries may be affected by circumstances outside our reasonable control, including severe weather, unusually high order volumes, traffic disruptions, courier delays, operational issues, or other unforeseen circumstances.

Where possible, we will work to minimise delays and complete your delivery as soon as reasonably possible.

Receiving Your Order

Please check your order promptly after delivery.

If you receive an item that is damaged, defective or incorrect, please contact our Customer Service team via WhatsApp at 8430 2623 within 3 days of receiving your order, together with your order number and clear photos or videos of the issue.

Claims submitted after this period will be assessed in accordance with our Return & Store Credit Policy.

Contact Us

For questions regarding your delivery or an existing order, please contact our Customer Service team via:

WhatsApp: 8430 2623

Please include your order number when contacting us so that our team can assist you more efficiently.